Answer questions
Respond from approved knowledge, FAQs and policies where the project supports it.
Meta Customer Channels
Meta customer channels integrated into your enterprise AI platform.
Implementation for Meta Business Agent, WhatsApp Business Platform, Messenger and Instagram, connected through ITYES orchestration to business rules, CRM updates and operator handoff.
Meta inside the ITYES platform
ITYES connects the channels, AI and business systems
Meta provides important customer channels. ITYES connects those channels to your business logic, systems, data and people.
CustomersWhatsApp · Messenger · Instagram · Website
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ITYES Orchestration Platformrouting · business rules · approvals · operator handoff
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Meta Business AgentCustom AI workflowBusiness rulesOperator handoff
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CRMERPCatalogAnalyticsHuman Operator
What your AI can do
Business outcomes before technology choices
Recommend products
Use catalogue data and business rules to guide customers toward relevant options.
Book appointments
Collect details, check the configured flow and prepare the next step.
Qualify leads
Ask the right questions and turn conversations into structured sales context.
Create CRM records
Prepare or update CRM-ready fields instead of leaving value inside chat threads.
Route to operators
Escalate with a summary when the conversation needs human review.
Support languages
Adapt flows and tone for the languages and customer groups the business serves.
Connect systems
Bring in CRM, ERP, catalogues, analytics and internal tools when integration is feasible.
Good for standard flows
- General customer conversations
- Catalog and FAQ-style automation
- Platform-native messaging
- Limited business-specific ownership
Built around your workflow
- Private knowledge and business rules
- CRM, ERP and internal system handoff
- Approvals, audit and operator review
- Custom AI logic owned by the business
Customer journey
From message to business action
A simple customer journey is easier to evaluate than a long technology list.
Customer message"I need help choosing a product"
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ITYES AI workflowasks questions · recommends · qualifies
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Lead qualifiedCRM updatedSales notifiedOperator handoff
Service scope
What fits on this Meta page
Implementation
Meta Business Agent setup, WhatsApp Business Platform planning and conversation structure.
Migration
Move from legacy chatbots to structured Meta and ITYES AI workflows.
Hybrid AI
Combine Meta Business Agent, custom AI agents and operators in one routing model.
Business verification
Prepare account, channel and operational requirements before implementation.
Cloud API
Plan WhatsApp Business Platform Cloud API integrations where the project requires it.
Pricing review
Review channel, model and support choices so the design fits expected volume.
Analytics
Track conversations, handoff, conversion, unresolved questions and improvement areas.
How we deliver projects
From one channel flow to production readiness
Meta channel projects should start small, prove the workflow and expand only after business validation.
Discovery
Map the customer conversation, systems, operators and constraints.
Design
Define qualification logic, handoff points, data fields and approval rules.
Prototype
Build one focused flow with realistic customer scenarios.
Pilot
Test with selected users, review gaps and improve the workflow.
Production
Deploy with logging, documentation, responsibilities and escalation paths.
Continuous improvement
Use analytics and operator feedback to refine the flow over time.
Starter
Discovery, channel readiness and one focused conversation flow.
Growth
Knowledge base, analytics, CRM handoff and operator workflow.
Enterprise
Multi-agent orchestration, enterprise integrations, security review and governance.
Next step
Book a demo
Bring one real customer conversation
We will map the customer question, the business outcome, the systems involved and the operator handoff before recommending a build path.