Implementation
Meta Business Agent setup, WhatsApp Business Platform planning and conversation structure.
Migration
Move from legacy chatbots to structured Meta and ITYES AI workflows.
Hybrid AI
Combine Meta Business Agent, custom AI agents and operators in one routing model.
Business verification
Prepare account, channel and operational requirements before implementation.
Cloud API
Plan WhatsApp Business Platform Cloud API integrations where the project requires it.
Conversation design
Design qualification flows, escalation points, product recommendations and handoff.
Prompt engineering
Define guardrails, tone, fallback behaviour and operator review points.
Knowledge base
Connect approved documents, FAQs, catalogues and RAG sources.
Analytics
Track conversations, handoff, conversion, unresolved questions and improvement areas.
Pricing optimization
Review channel, model and support choices so the design fits expected volume.